FAQs
FAQs
General Questions
Q: What is Lotus Lane Collective?
A: Lotus Lane Collective is a women’s clothing store offering curated, stylish, and high-quality fashion items. We specialize in seasonal updates and trend-driven collections to help you express your individuality.
Q: Do you have physical stores?
A: No, we are an online-only store. This allows us to provide a wider range of products and deliver directly to your doorstep.
Q: How often do you update your collections?
A: We update our collections every season to ensure we stay ahead of trends and offer fresh, high-end designs.
Shipping & Delivery
Q: Where do you ship to?
A: We ship worldwide! Some exclusions may apply based on location, but we aim to reach as many destinations as possible.
Q: How long does shipping take?
A: Shipping times vary by location:
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USA: 7-15 business days
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International: 10-20 business days
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Please note that delivery times may vary due to customs clearance and other factors beyond our control.
Q: How much does shipping cost?
A: Shipping rates depend on your location and the total weight of your order.
Q: How can I track my order?
A: Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order directly on our website or the courier's tracking page.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused, unworn items with original tags attached. Final sale items are non-returnable.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, please visit our Returns Center and follow the instructions. For additional help, contact our customer service team at info@lotuslanecollective.com.
Q: Do you cover return shipping costs?
A: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
Product Questions
Q: What sizes do you offer?
A: We offer a wide range of sizes from XS to XL. Size availability may vary by product. Be sure to check our Size Guide on each product page for specific measurements.
Q: How do I care for my clothing?
A: Care instructions are included on the product page and the tags of each item. For most garments, we recommend hand washing or using a gentle cycle with cold water to maintain their quality.
Q: Do you restock sold-out items?
A: Some of our popular items are restocked, but many are part of limited seasonal collections. Be sure to sign up for restock alerts on the product page!
Payments & Promotions
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods.
Q: Do you offer discounts or promotions?
A: Yes! Join our email list to stay updated on exclusive promotions, seasonal sales, and new arrivals.
Q: Can I use multiple discount codes?
A: Only one discount code can be applied per order.
Contact Us
Q: How can I contact customer service?
A: You can reach us via email at info@lotuslanecollective.com or through our Contact Us page. Our team is available Monday through Friday from 9 AM to 5 PM (EST).
Q: Do you offer live chat support?
A: Yes, our live chat is available during business hours to assist you with any questions or concerns.
Additional Shipping Information
Q: How does your delivery process work?
A: Once your order is placed, it is processed and dispatched from our supplier’s warehouse. Each package undergoes quality checks before being shipped. You will receive a tracking number to monitor the status of your shipment. Delivery times may vary depending on your location and any applicable customs processes.
Q: Will I be charged customs fees?
A: Customs fees depend on your country’s import policies. Customers are responsible for any applicable duties or taxes. Please check your local regulations for more details.